Acknowledgments	3
	Foreword: Building Bridges Between Psychology and Conflict Resolution — Implications for Mediator Learning	6
	Peer Commentaries	8
	Table of Contents	10
	1 Bloodtaking and Peacemaking	14
	Conflict Management Is of All Times and All Species	14
	Modern Conflict Management	15
	Story 1: Taking a Different View	16
	2 Background Issues	18
	Introduction	18
	Game Theory	18
	Quantum Mechanics and Neuroscience	20
	Hope Theory	22
	Broaden-and-Build Theory of Positive Emotions	27
	Story 2: Feeding a Fellow	29
	3 Solution-Focused Interviewing	32
	Principles of Solution-Focused Interviewing	32
	Story 3: Do Something Different	32
	Looking to the Future (1)	33
	Assumptions With an Eye on Solutions	33
	Exercise 1	35
	Acknowledgment and Possibilities	35
	Microanalysis of Conversations	37
	Empirical Evidence	37
	Indications and Contraindications	39
	Story 4: The Problem of Looking for Problems	39
	4 Solution-Focused Conflict Management	42
	Four Dimensions in Conflict Thinking	42
	Looking to the Future (2)	43
	Clients, Parties, Lawyers, and Litigants: What’s in the Name?	45
	Exercise 2	45
	Differences Between Traditional and Solution-Focused Conflict Management	45
	Changing Conflict Stories	47
	5 Four Basic Solution-Focused Questions	50
	Exercise 3	50
	Questions about Hope	50
	Story 5: The Power of Hope	52
	Questions About Differences	52
	Case	54
	Questions About What Is Already Working	54
	Questions About the Next Step or Sign of Progress	55
	Case	56
	Solution-Focused Conflict Management in Practice	56
	Exercise 4	59
	6 More Solution-Focused Questions	60
	More Questions	60
	What Else?	60
	Exercise 5	61
	Case	61
	Premediation Change	61
	Interactional Matrix	62
	Exercise 6	63
	Case	63
	Exercise 7	64
	Looking to the Future (3): Future-Oriented Questions	64
	Exercise 8	65
	Story 6: Working from the Future Back	66
	Scaling Questions: Hope, Motivation, and Confidence	67
	Case	68
	Scaling Questions: Respect – Contempt	68
	Scaling Questions: Pure Collaboration – Pure Conflict	70
	Feedback	71
	What Is Better?	72
	Exercise 9	73
	7 Divorce Mediation	74
	Case	74
	Compliments	77
	Exercise 10	78
	Story 7: The Importance of Accepting Compliments	78
	8 Working Alliance and Motivation to Change	82
	Motivation to Change	82
	Visitor, Complainant, or Customer	82
	Case	84
	Exercise 11	85
	Attitude of the Solution-Focused Mediator	85
	Resistance Is Not a Useful Concept	86
	Case	86
	Scaling Motivation, Confidence, and Hope	87
	Thomas-Kilmann Conflict Mode Instrument	88
	Persuasion Theory	88
	Caucus	90
	Working Alliance	90
	“Supermediators”	91
	Exercise 12	93
	Motivation of the Mediator	93
	Exercise 13	94
	9 Neighbor Conflict Mediation	96
	Case	96
	Normalization	99
	Story 8: Drawing Boundaries	99
	10 More Solution-Focused Tools	102
	Summarizing	102
	Focus on Positive Emotions	102
	Apologies, Forgiveness, and Reconciliation	105
	Case	107
	“I Don’t Know”	109
	Arguments	109
	Externalization of the Conflict	110
	Exercise 14	112
	Spacing Meetings	112
	Metaphors	112
	Consensus-Building	113
	Solution-Focused Consensus-Building	114
	11 Team Mediation	116
	Case	116
	Exercise 15	118
	Game Theory Revisited: Trust	118
	“Liquid Trust”	120
	The Price to Pay	121
	Story 9: Finding Peace	122
	12 Client-Directed, Outcome-Informed Conflict Management	124
	Client-Directed Conflict Management	124
	Outcome-Informed Conflict Management	125
	Session Rating Scale	126
	13 Family Mediation	128
	Case	128
	Communication	131
	Tolerance	132
	14 Brief Comparison with Other Models	134
	Exercise 16	134
	Building Solutions Is Different from Problem Solving	134
	Problem Solving Mediation and Solution-Focused Mediation: A Comparison	136
	Transformative Mediation and Solution-Focused Mediation: A Comparison	137
	Narrative Mediation and Solution-Focused Mediation: A Comparison	138
	Conclusion	139
	Research on Feedback	140
	15 Personal Injury Mediation	142
	Case	142
	Seating Arrangements	144
	Case	145
	Dollars and Cents	146
	16 Failures	148
	Failures	148
	Exercise 17	148
	Pathways to Impossibility	149
	Case	150
	Solution-Focused Questions in Case of Failure	151
	Saving Face	151
	17 Victim-Offender Mediation	154
	Restorative Justice	154
	Reconciliation	155
	Victim-Offender Mediation	158
	Case	161
	Epilogue by Fredrike Bannink	162
	Epilogue by Kenneth Cloke	164
	References	174
	Websites	180
	Appendices	182
	Protocol: First Meeting	183
	Protocol: Subsequent Meetings	184
	Interactional Matrix	185
	Externalization of the Conflict	186
	Session Rating Scale (SRS V.3.0)	187