Contents	6
	PREFACE - HOW TO USE THIS BOOK	8
	FOREWORD BY PATRICK W. JORDAN	12
	INTRODUCTION BY MARK BLYTHE AND PETER WRIGHT	14
	SECTION ONE: THEORIES AND CONCEPTS	21
	CHAPTER 1 LET'S MAKE THINGS ENGAGING	27
	1. INTRODUCTION	27
	2. WHAT IS WRONG?	28
	3. HOW DO WE SEE IT?	29
	4. HOW DO WE DO IT?	30
	5. CONCLUSIONS	36
	6. ACKNOWLEDGEMENT	37
	7. REFERENCES	37
	CHAPTER 2 THE ENGINEERING OF EXPERIENCE	39
	1. FUN IS THE DREGS OF ENGINEERING EXPERIENCE	39
	2. COMPUTER SCIENCE IS COMPUTATIONAL TAYLORISM (BUT DOESN’T NEED TO BE)	40
	3. THINK BEYOND BOTH WORK AND FUN	41
	4. SOME EXPERIENCES DESIGNING EXPERIENCES	41
	5. HOW TO DESIGN EXPERIENCE	45
	6. THE ENGINEERING OF EVERYDAY LIFE, OR WHERE’S THE FUN?	47
	7. DON’T JUST ENGINEER - LEARN TO LOVE COMPLEXITY AND SPEAK ITS LANGUAGE	48
	8. ACKNOWLEDGEMENTS	48
	9. REFERENCES	48
	CHAPTER 3 THE THING AND I: UNDERSTANDING THE RELATIONSHIP BETWEEN USER AND PRODUCT	51
	1. INTRODUCTION	51
	2. A MODEL OF USER EXPERIENCE	51
	3. SUMMARY AND CONCLUSION	61
	4. ACKNOWLEDGEMENTS	61
	5. REFERENCES	61
	CHAPTER 4 MAKING SENSE OF EXPERIENCE	63
	1. INTRODUCTION	63
	2. CONCEPTUALISING EXPERIENCE	64
	3. THE FRAMEWORK	66
	4. THE FRAMEWORK IN USE	70
	5. CONCLUSIONS	72
	6. REFERENCES	72
	CHAPTER 5 ENJOYMENT: LESSONS FROM KARASEK	75
	1. INTRODUCTION	75
	2. DEMANDS AND ENJOYMENT: CHALLENGE AND VARIATION	76
	3. DECISION LATITUDE AND ENJOYMENT: SKILL DISCRETION AND DECISON AUTHORITY	79
	4. SOCIAL SUPPORT AS ENJOYMENT: CO-ACTIVITY AND SOCIAL COHESION	80
	5. CONCLUSION	82
	6. ACKNOWLEDGEMENT	83
	7. REFERENCES	83
	CHAPTER 6 FUN ON THE PHONE: THE SITUATED EXPERIENCE OF RECREATIONAL TELEPHONE CONFERENCES	87
	1. INTRODUCTION	87
	2. FUN AS SITUATED EXPERIENCE	87
	3. ANALYSING FUN ON THE PHONE	92
	4. CONCLUSION	98
	5. FOOTNOTES	99
	6. REFERENCES	99
	CHAPTER 7 THE ENCHANTMENTS OF TECHNOLOGY	101
	1. INTRODUCTION	101
	2. WHAT DO WE MEAN BY ENCHANTMENT?	102
	3. ENCHANTMENTS OF TECHNOLOGY	104
	4. ENCHANTMENT IN THE SPACE OF PUBLIC APPEARANCE	107
	5. REFERENCES	110
	CHAPTER 8 THE SEMANTICS OF FUN: DIFFERENTIATING ENJOYABLE EXPERIENCES	111
	1. INTRODUCTION	111
	2. PLEASURE FROM A PSYCHOLOGICAL PERSPECTIVE: FLOW	111
	3. THE POLITICS OF FUN	112
	4. CONTEXT DEPENDENCY	114
	5. THE EXPERIENCE OF FUN AND PLEASURE	115
	6. CONCLUSION	120
	7. REFERENCES	120
	SECTION TWO: METHODS AND TECHNIQUES	121
	USER EMPOWERMENT AND THE FUN FACTOR	123
	INTRODUCTION TO SECTION 2	127
	CHAPTER 9 MEASURING EMOTION: DEVELOPMENT AND APPLICATION OF AN INSTRUMENT TO MEASURE EMOTIONAL RESPONSES TO PRODUCTS	131
	1. INTRODUCTION	131
	2. APPROACHES TO MEASURE EMOTION	131
	3. THE PRODUCT EMOTION MEASUREMENT INSTRUMENT	134
	4. CROSS-CULTURAL APPLICATION	138
	5. DISCUSSION	141
	6. ACKNOWLEDGEMENTS	142
	7. REFERENCES	142
	CHAPTER 10 THAT’S ENTERTAINMENT!	145
	1. INTRODUCTION	145
	2. METHOD	147
	3. RESULTS	152
	4. DISCUSSION AND CONCLUSIONS	155
	5. REFERENCES	156
	CHAPTER 11 DESIGNING FOR FUN: USER-TESTING CASE STUDIES	157
	1. INTRODUCTION	157
	2. CASE STUDIES	158
	3. CONCLUSION	168
	4. ACKNOWLEDGMENTS	170
	5. REFERENCES	170
	CHAPTER 12 PLAYING GAMES IN THE EMOTIONAL SPACE	171
	1. INTRODUCTION	171
	2. FARAWAY	172
	3. ANOTHER REALITY	173
	4. DESIGNING THE GAMES	174
	5. THE IF ONLY GAMES	174
	6. CONCLUSIONS	181
	7. REFERENCES	183
	CHAPTER 13 DECONSTRUCTING EXPERIENCE: PULLING CRACKERS APART	185
	1. WORDS	185
	2. PICTURES	187
	3. CRACKERS	190
	4. EXPERIENCE	192
	5. REFLECTION	195
	6. DISTILLATION	196
	7. ACKNOWLEDGEMENTS	197
	8. NOTES	197
	9. REFERENCES	198
	CHAPTER 14 DESIGNING ENGAGING EXPERIENCES WITH CHILDREN AND ARTISTS	199
	1. INTRODUCTION	199
	2. ZAP SCAN	199
	3. A WALK IN THE WIRED WOODS	201
	4. SOUNDSCAPE WORKSHOPS	203
	5. DISCUSSION	205
	6. REFERENCES	207
	CHAPTER 15 BUILDING NARRATIVE EXPERIENCES FOR CHILDREN THROUGH REAL TIME MEDIA MANIPULATION: POGO WORLD	209
	1. INTRODUCTION	209
	2. NARRATIVE ACTIVITY IN CLASSROOM	210
	3. POGO WORLD	211
	4. THE EVALUATION OF POGO	215
	5. CONCLUSIONS	218
	6. ACKNOWLEDGEMENTS	219
	7. REFERENCES	219
	SECTION THREE: CASE STUDIES IN DESIGN	221
	INTRODUCTION TO SECTION 3	223
	CHAPTER 16 THE JOY OF TELEPHONY: DESIGNING APPEALING INTERACTIONS	225
	1. TELEPHONY – EASY AND FUN TO USE?	225
	2. EASYCOM – TELEPHONY MADE EASY	225
	3. FUN OF USE BOOSTS PRODUCTIVITY AND SALES	226
	4. REAL GRAPHICAL INTERFACES MAKE MORE FUN	227
	5. USERS ARE INDIVIDUALS	228
	6. TELEPHONY – LIKE PLAYING A GAME	230
	7. CONCLUSIONS	230
	8. REFERENCES	231
	CHAPTER 17 FROM USABLE TO ENJOYABLE INFORMATION DISPLAYS	233
	1. INTRODUCTION	233
	2. A CASE STUDY OF INFORMATIVE ART	236
	3. CONCLUSION	240
	4. REFERENCES	240
	CHAPTER 18 FUN FOR ALL: PROMOTING ENGAGEMENT AND PARTICIPATION IN COMMUNITY PROGRAMMING PROJECTS	243
	1. INTRODUCTION	243
	2. THE COMMUNITYSIMS PROJECT	244
	3. PARTICIPANT REACTIONS	246
	4. DISCUSSION AND FUTURE WORK	250
	5. ACKNOWLEDGEMENTS	251
	6. REFERENCES	251
	CHAPTER 19 STORYTELLING & CONVERSATION TO IMPROVE THE FUN FACTOR IN SOFTWARE APPLICATIONS	253
	1. INTRODUCTION	253
	2. CONVERSATION AND NARRATION AS HUMAN-CENTRED STRUCTURES OF INFORMATION	253
	3. CONVERSATION MODELLING IN USER INTERFACES	254
	4. INTERACTIVE STORYTELLING FOR PROVIDING INFORMATION	255
	5. THE 'GEIST' PROJECT	258
	6. CONCLUSION	260
	7. REFERENCES	260
	CHAPTER 20 DECONSTRUCTING GHOSTS	263
	1. FEAR IS FUN	263
	2. THE VIRTUAL VAULTS	264
	3. ACKNOWLEDGMENTS	267
	4. REFERENCES	267
	CHAPTER 21 INTERFACING THE NARRATIVE EXPERIENCE	269
	1. INTRODUCTION	269
	2. LIVE ROLE-PLAYING GAMES	270
	3. LRP CASE STUDY	271
	4. PRINCIPLES FOR DESIGN	273
	5. CONCLUSION	275
	6. ACKNOWLEDGEMENTS	276
	7. REFERENCES	276
	CHAPTER 22 WHOSE LINE IS IT ANYWAY? ENABLING CREATIVE APPROPRIATION OF TELEVISION	277
	1. INTRODUCTION	277
	2. TO BOLDLY GO…	279
	3. DISCUSSION	281
	4. ACKNOWLEDGMENTS	282
	5. REFERENCES	282
	CHAPTER 23 THE INTERACTIVE INSTALLATION ISH: IN SEARCH OF RESONANT HUMAN PRODUCT INTERACTION	285
	1. THE HUMAN AS A WHOLE	285
	2. RESONANCE	286
	3. A DESIGN EXAMPLE: THE INTERACTIVE INSTALLATION CALLED ISH	288
	4. EVALUATION ISH AND CONCLUSIONS WITH RESPECT TO RESONANCE	293
	5. ACKNOWLEDGEMENTS	294
	6. REFERENCES	294
	CHAPTER 24 FUN WITH YOUR ALARM CLOCK: DESIGNING FOR ENGAGING EXPERIENCES THROUGH EMOTIONALLY RICH INTERACTION	295
	INTEGRATED BIBLIOGRAPHY	303