Contents	5
	Editors’ preface	7
	Chapter 1 The Socio-political Construction of CareSys	13
	1. INTRODUCTION	13
	2. THEORETICAL BACKGROUND	14
	3. RESEARCH METHOD	15
	4. CARESYS – A SYSTEM FOR THE ADMINISTRATION OF ELDERLY CARE	16
	5. AN ANALYTICAL FRAMEWORK FOR ACTOR SENSITIVE EVALUATION	17
	5.1 From Idea to IT system	17
	5.2 Intended and Experienced Effects	18
	5.3 ‘The Due Process Model’	19
	6. HOW TO CARRY OUT AN ACTOR SENSITIVE EVALUATION	21
	7. ANALYSIS OF THE COMPUTERIZATION PROCESS OF CARESYS	21
	7.1 The Politicians	22
	7.1.1 Realized Effects	24
	7.1.2 Unrealized Effects	24
	7.1.3 Experienced Side Effects	24
	7.2 The Home-Help Assistants	24
	7.2.1 Realized Effects	25
	7.2.2 Unrealized Effects	25
	7.2.3 Side Effects	25
	7.3 The Establishment of CareSys as Negotiation	25
	8. SUMMARY	27
	9. CONCLUSION	27
	ACKNOWLEDGMENTS	28
	REFERENCES	28
	Chapter 2 Information and Communication Technologies Diffusion in Industrial Districts	31
	INTRODUCTION 1.	32
	THE INTERPRETIVE PROCESS APPROACH TO INNOVATION DIFFUSION 2.	33
	THE SOCIAL PROCESS OF THE INNOVATION 3.	34
	THE SOCIAL CONTEXT OF THE INNOVATION 4.	37
	THE CONTENT OF THE INNOVATION 5.	39
	DISCUSSION AND CONCLUSION 6.	42
	REFERENCES	47
	Chapter 3 Where is the Innovation?	51
	1. INTRODUCTION	51
	2. RESEARCH SETTING AND METHODOLOGY	53
	2.1 Data Collection and Analysis	54
	3. THE ADOPTION OF QUICKPLACE IN SUMMA	55
	3.1 The Successful Diffusion	56
	3.2 The Not so Successful Adoption	58
	4.DISCUSSION	59
	4.1 A Strategy for the Diffusion of Virtual Workspaces	61
	5. CONCLUDING REMARKS	62
	ACKNOWLEDGEMENTS	63
	REFERENCES	63
	Chapter 4 Co-ordination of E-government	65
	1. INTRODUCTION	65
	2. THEORETICAL BACKGROUND	66
	3. LOSS OF CONTROL	70
	4. WHAT IS E-GOVERNMENT?	73
	5. MANAGING E-GOVERNMENT	75
	5.1 Managing Risk	75
	5.2 Nature of Management Involvement	76
	5.3 E- government as Infrastructure	78
	6. CO-ORDINATING E-GOVERNMENT	78
	6.1 Setting Ambitions Right	78
	6.2 Dimensions of IT Co- ordination	80
	6.3 Practical Mechanisms for Co- ordination	82
	6.4 Discussion	84
	7. CONCLUSIONS	86
	ACKNOWLEDGEMENTS	87
	REFERENCES	87
	Chapter 5 Translations in Network Configurations	91
	1. INTRODUCTION	91
	2. METHOD	93
	3. THE CASE	94
	4. THEORY	94
	5. THE IMPLEMENTATION PROCESS	96
	5.1 Pilot Implementation	97
	5.2 Integrating into existing infrastructure	98
	5.3 Management of the change process	99
	6. UNFOLDING CONFIGURATIONS	100
	6.1 The Partial Network	100
	6.2 The Extended Network	101
	7. DISCUSSION AND CONCLUDING REMARKS	102
	ACKNOWLEDGEMENTS	104
	REFERENCES	104
	Chapter 6 MIS and the Dynamics of Legitimacy in Health Care	107
	1. INTRODUCTION	107
	2. THEORETICAL FRAMEWORK	108
	3. RESEARCH METHOD – COLLECTION OF DATA	111
	4. THE FIELD STUDY	111
	5. THE EXPLORATIVE PHASE (1987-1992)	112
	6. THE TIGHT SPOT PHASE (1992-1997)	116
	7. THE CONSOLIDATION PHASE	119
	8. DISCUSSION: THE DYNAMICS OF LEGITIMACY	120
	8.1 Ongoing Failure as an Acting Legitimate Force	120
	8.2 The Ambiguity of Participation	122
	9. CONCLUDING REMARK	123
	REFERENCES	125
	Chapter 7 Role Model for the Organisational IT Diffusion Process	127
	1. INTRODUCTION	127
	2. ACTION RESEARCH PROCESS IN SCANDI	128
	2.1 First Round of Diagnosis, Action and Learning	129
	2.2 Second Round of Diagnosis, Action and Learning	132
	2.3 Third and Final Round	133
	2.4 Validity of this Action Research Study	134
	3. THE ROLE MODEL DESCRIBED	134
	3.1 How the Role Model can be Used?	135
	4. USING THE ROLE MODEL AND IDENTIFYING DIFFUSION RISKS	136
	4.1 The Owner	136
	4.1.1 The Risk of Not Having the Role as Owner Filled	137
	4.1.2 Situation 1: User Group has Taken the Initiative	137
	4.1.3 Situation 2: The Project Initiated Below	138
	4.2 The Diffusion Project Manager	138
	4.2.1 The Risk of Not Having the Role as Diffusion Project Manager Filled?	138
	4.3 The Champion	139
	4.3.1 What if the Role as Champion is not Occupied?	139
	4.4 The Target User Group	140
	5. SUMMARY AND CONCLUSION	140
	REFERENCES	141
	Chapter 8 Should Buyers Try to Shape IT-markets through Non-market (Collective) Action?	143
	1. INTRODUCTION	143
	2. THE ESTABLISHED INTERPRETATION OF NETWORK EFFECTS	145
	3. WEAKNESSES OF THE ESTABLISHED INTERPRETATION OF NETWORK EFFECTS	147
	4. A TRANSACTION COST THEORETIC INTERPRETATION OF NETWORK EFFECTS	149
	4.1 The meaning of “ new technology”	150
	4.2 Two types of transaction costs	151
	4.3 Degree of standardization and modularization	152
	4.4 Outlines of the model	153
	5. HOW BUYERS CAN INFLUENCE PRODUCT DECISIONS OF VENDORS	156
	6. CONCLUSIONS	160
	REFERENCES	162
	Chapter 9 Exploring Application Service Provision	165
	1. INTRODUCTION	165
	2. THE CONCEPT OF APPLICATION SERVICE PROVISION	167
	3. REASONS FOR ADOPTING OR IGNORING THE ASP CONCEPT IN SMEs	168
	4. THREE ASPS AND THREE RELATED CUSTOMERS	170
	4.1 The Horizontal ASP	171
	4.2 The Vertical ASP	171
	4.3 The Enterprise ASP	172
	4.4 Manufacturing Company A	173
	4.5 The Travel Agency	173
	4.6 Manufacturing Company B	174
	5. FINDINGS OF THE STUDY	174
	6. CONCLUSIONS	176
	REFERENCE	177
	Chapter 10 A Framework for the Investigation of the Institutional Layer of IT Diffusion	179
	1. INTRODUCTION	179
	2. DIFFUSION OF IT INNOVATION	180
	3. DIFFUSION OF ELECTRONIC COMMERCE AS TECHNOLOGY INNOVATION	182
	4. THE STAKEHOLDER CONCEPT	184
	5. STAKEHOLDERS IN INNOVATION DIFFUSION	185
	A FRAMEWORK FOR THE INVESTIGATION OF ELECTRONIC COMMERCE DIFFUSION 6.	186
	7. SUMMARY- POSSIBLE APPLICATIONS OF THE PROPOSED FRAMEWORK	187
	REFERENCES	188
	Chapter 11 Taking Organizational Implementation Seriously: The Case of IOS Implementation	193
	1. INTRODUCTION	193
	2. WAYS OF LOOKING AT INFORMATION SYSTEMS IMPLEMENTATION	195
	2.1 When is Implementation?	195
	2.2 Why is Implementation Problematic?	197
	3. IMPLEMENTATION OF INFORMATION SYSTEMS	199
	3.1 Large Organizations – Learning Comes First	200
	3.2 Small Companies	202
	4. IMPLEMENTATION EXPERIENCES FROM THE CASE ORGANIZATION	204
	5. CONCLUSIONS	206
	REFERENCES	208
	Chapter 12 Ten Years on: Reflections on the Past and Future of 8.6	211
	PANEL MEMBERS	212
	PANEL CHAIR	212
	PANEL	213
	Chapter 13 Networked Technologies – The Role of Networks in the Diffusion and Adoption of Software Process Improvement	215
	1. SOFTWARE PROCESS IMPROVEMENT	216
	1.1 Background	216
	1.2 Adoption and Diffusion of Software Process Improvement	216
	2. PANELISTS	217
	3. SPI AS A NETWORKED TECHNOLOGY	218
	3.1 The Role of Stakeholders and Networks in SPI Adoption	218
	3.2 Network Mechanisms	221
	4. ISSUES AND CHALLENGES	222
	REFERENCES	222
	Chapter 14 Open Source Software: Placebo or Panacea?	225
	1. OPEN SOURCE SOFTWARE: PLACEBO OR PANACEA?	225
	1.1 Organization of Open Source Software Development	226
	1.2 Selling and Implementing Open Source Software	227
	1.3 Open Source from an industry perspective	227
	1.4 Challenges to Open Source Software	227
	1.4.1 Challenges from a Software Engineering Perspective	227
	1.4.2 Challenges from a Business Perspective	227
	1.4.3 Challenges from a Socio-Cultural Perspective	228
	2. ABOUT THE PANELISTS	228
	Chapter 15 The Diffusion and Adoption of Mobile Computing	229
	INTRODUCTION	229
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